Cardo Pactalk Custom - Helmet Bluetooth Intercom - PTC00001

Cardo Pactalk Custom - Helmet Bluetooth Intercom - PTC00001

The Cardo PACKTALK CUSTOM is the world's first customizable and upgradeable mesh communicator, designed to provide essential premium communication features with the flexibility to add additional capabilities according to your riding needs and budget.

Powered by Cardo's 2nd Generation Dynamic Mesh Communication, PACKTALK CUSTOM supports groups of up to 15 riders with a rider-to-rider range of up to 1.6 km. The unit is IP67 waterproof, supports fast charging and Over-the-Air software updates, and features powerful 40mm HD speakers.

What makes PACKTALK CUSTOM unique is its Pay-Per-Feature system. Choose the feature package you need through the Cardo Connect App and pay only for the features you want. You can switch between available packages whenever you like, giving you the freedom to customize your communicator to your riding style and budget.

Product Code: PTC00001

Built-In Features

• IP67 Waterproof: Designed to withstand rain, mud, dust, snow and demanding riding conditions.
• 40mm HD Speakers: Powerful 40mm high-definition speakers combined with an advanced processor for enhanced audio.
• Dynamic Mesh Communication Gen 2: Advanced DMC technology with easy pairing, robust performance and high-quality intercom communication for up to 15 riders at a range of up to 1.6 km.
• Easy Grouping: Lightning-fast and simplified DMC group pairing.
• Auto Healing: DMC communication adapts to changing riding conditions.
• Private Chat: Communicate privately with an individual member of your group.
• Sound Quality: High-quality intercom communication for clear rider-to-rider conversations.
• Automatic Volume: Automatically adjusts sound volume according to outside ambient noise.
• 2-Year Warranty: Two-year warranty for added peace of mind.
• Music Streaming: Stream music directly from your smartphone and control your favorite tunes on the road.
• FM Radio: Built-in FM radio with RDS for automatic selection of the strongest signal.
• Over-the-Air Software Updates: Download and install the latest software directly through the Cardo Connect App.
• Phone & GPS: Make calls and control GPS functions with convenient controls.
• Fast Charging: Get up to 2 hours of talk time after only 20 minutes of charging.
• USB Type-C: Robust and universal USB Type-C connection.
• Control Roller: Convenient roller control for easy operation.

Pay-Per-Feature Customization

PACKTALK CUSTOM gives you the freedom to customize your communicator according to your preferred features, riding requirements and budget. Feature packages can be purchased and managed through the Cardo Connect App.

• Customize your PACKTALK CUSTOM according to your needs.
• Pay only for the feature set you require.
• Switch between available packages whenever you like.
• Purchase and manage packages through the Cardo Connect App.

View the latest PACKTALK CUSTOM Pay-Per-Feature package plans

Highlights

• Customizable and upgradeable mesh communicator
• Pay-Per-Feature customization
• Pay only for the features you need
• IP67 waterproof protection
• Powerful 40mm high-definition speakers with an advanced processor
• Dynamic Mesh Communication Gen 2
• Supports up to 15 riders
• Rider-to-rider range of up to 1.6 km
• Fast DMC group pairing
• 2-year warranty

Dynamic Mesh Communication Gen 2

The 2nd Generation DMC system provides reliable and high-quality group communication for motorcycle riders. PACKTALK CUSTOM supports groups of up to 15 riders with a rider-to-rider range of up to 1.6 km.

• Easy Grouping: Lightning-fast and simplified group pairing.
• Auto Healing: DMC communication adapts to changing riding conditions.
• Private Chat: Communicate with an individual member of the group.
• Sound Quality: High-quality intercom communication.

Frequently Asked Questions

What is the difference between PACKTALK CUSTOM and PACKTALK NEO?

Unlike the more expensive PACKTALK NEO, PACKTALK CUSTOM comes with a basic subset of essential features and uses Cardo's standard 40mm HD speakers instead of the NEO's JBL speakers and sound system.

PACKTALK CUSTOM can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice Operation, music sharing, second device connection, Eco-Mode and other features by subscribing to monthly or yearly packages. When fully upgraded, PACKTALK CUSTOM is similar in functionality to the NEO, except for the JBL sound system and speakers.

What is the difference between PACKTALK CUSTOM and FREECOM 4X?

FREECOM 4X is a fully featured Bluetooth communicator, whereas PACKTALK CUSTOM is a Mesh communicator with a basic subset of essential features. PACKTALK CUSTOM can be upgraded with additional features such as Bluetooth Intercom, Natural Voice Operation, music sharing, second device connection, Eco-Mode and others through monthly or yearly packages.

Unlike FREECOM 4X, which offers Sound by JBL, PACKTALK CUSTOM comes with Cardo's standard 40mm HD speakers.

What is the difference between PACKTALK CUSTOM and PACKTALK EDGE?

Unlike the top-of-the-line PACKTALK EDGE, PACKTALK CUSTOM comes with a basic subset of essential features that can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice Operation, music sharing, second device connection, Eco-Mode and others through monthly or yearly packages.

PACKTALK CUSTOM replaces the EDGE's magnetic Air Mount, high-end JBL sound system and 3-year extended warranty with a standard clickable cradle, 40mm HD speakers and a 2-year warranty. Charging while riding is possible only on PACKTALK EDGE.

How can I update my unit?

No cable, Wi-Fi dongle or laptop is required. Software updates can be performed Over the Air directly from your mobile phone. Download the Cardo Connect App, go to Settings, select your unit and choose the latest available software update.

Keeping your Cardo unit updated ensures that your communicator has the latest features, functionality and bug fixes. Cardo recommends updating the unit before using it for the first time and checking periodically for new releases.

Does PACKTALK CUSTOM connect to other Cardo units?

PACKTALK CUSTOM is fully compatible with all Cardo DMC units. With the Gold or Platinum package, it can also connect to Cardo Bluetooth units using regular Bluetooth or Live Intercom with compatible FREECOM X models.

Can PACKTALK CUSTOM pair with any other Bluetooth intercom system?

With the Gold or Platinum package, PACKTALK CUSTOM supports Bluetooth intercom connectivity and can pair with Bluetooth communication systems from Cardo and other leading brands.

What are the advantages of USB-C?

The USB Type-C port is robust, easy to plug in and compatible with standard USB-C cables. It also enables fast charging, providing up to 2 hours of talk time after 20 minutes of charging.

What warranty does Cardo offer?

Cardo offers a 2-year warranty for PACKTALK CUSTOM starting from the date of purchase. The warranty covers product failures as detailed in the warranty documentation. Please keep your proof of purchase for warranty claims.

Can I use other PACKTALK accessories with PACKTALK CUSTOM?

PACKTALK CUSTOM is compatible with PACKTALK NEO accessories, including the 2nd helmet kit with Sound by JBL and the 2nd helmet kit with 40mm HD speakers. Both use a unique clickable cradle that is not compatible with other Cardo products. Non-cradle accessories, such as microphones and speakers, are fully compatible with PACKTALK CUSTOM.

Can I subscribe at any moment?

Yes. You can use the Cardo Connect App to purchase and manage your package at any time.

Are all features available immediately after purchasing a package?

Yes. Once you choose a package and complete the payment process, you will receive a notification indicating that your unit has been updated with the features you selected, along with a tutorial explaining how to use the new features.

How do I pay for my subscription?

You can pay through the App Store or Google Play Store. Packages automatically renew at the end of the subscription period.

Will my package renew automatically?

Yes. Packages automatically renew at the end of the subscription period.

Do I need to register in the Cardo Connect App before subscribing to a Pay-Per-Feature package?

Yes. To complete the purchase of a new package, you need to sign in or sign up for the Cardo Connect App.

Can I cancel my package?

You can cancel your package at any time through your App Store or Google Play Store settings. You can also go to My Package in the Cardo Connect App Settings and choose Manage Package to cancel your package.

You should cancel your subscription at least one day before its renewal date. You will not receive a refund for the remainder of your current subscription. Package features remain available until the next payment date.

What does the LOCK icon mean in the Cardo Connect App?

The LOCK icon indicates that your current active package does not support those specific features. To use those features, you need to upgrade your package.

I lost my unit and got another one. How can I update my package on the new unit?

Please contact Cardo Customer Support through the Cardo Support Form to deactivate the package on your lost unit and update it on your new unit.

Can I unlock a package for two units from the same account?

No. One package can be active on only one unit. The other unit can be upgraded using another phone account.

Can I connect my GPS, TFT or a second phone to PACKTALK CUSTOM?

Yes, but only one device at a time with the basic configuration. If you want to connect two devices in parallel, such as a TFT and smartphone, you need to subscribe to either the Gold or Platinum package to unlock the second-device pairing feature.

Do I need to use the Cardo Connect App after purchasing a package?

Yes. To keep your package unlocked, you may be asked periodically to connect your unit to the app for synchronization. You will receive an audio notification on your device when synchronization is required. The app is also recommended for managing your package and installing software updates.

How do I get my unit updated with a purchased package?

Once you choose a package and complete the payment process, you will receive a notification saying that your package is unlocked. Your unit will then be updated with the features you selected.

Can I transfer a subscribed package from one device to another?

No. The package is assigned to one device and cannot be transferred to another device.

How do I get started?

To start using your PACKTALK CUSTOM, you first need to activate your unit using the Cardo Connect App.

Can I pause my package during non-riding seasons?

No. Packages cannot be paused, but you can cancel your package at any time and subscribe again whenever you choose.

How can I modify my package or subscription plan?

You can modify your package at any time through the Settings section of the Cardo Connect App. Select My Package to manage your subscription plan, change your package or cancel it.

If you upgrade your unit, the new package becomes active immediately and the remainder of your previous subscription is refunded. If you downgrade, the current package remains active until the end of the subscription period, after which the new package begins.

How can I see my active package?

Go to Settings in the Cardo Connect App and select My Package.

Can I have a trial period?

Yes. The Platinum package offers one free month of use according to the terms displayed in the Cardo Connect App. Select Free Trial from the subscription screen. You can cancel at any time during the trial period. After the free trial ends, you will be charged automatically on a monthly basis unless you cancel or choose a different package.

How can I purchase a package?

To upgrade your PACKTALK CUSTOM, go to Unlock All Features in the Settings menu, choose your preferred package, select the subscription period and complete payment through the App Store or Google Play Store. Your unit is then immediately upgraded with the selected features.

What are the subscription periods?

Two subscription periods are available: Monthly and Yearly.

Can I share music with any other Cardo unit?

You can share music with Cardo units from the same generation, including PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD and Spirit.

Music sharing is not supported with products from previous generations, including PACKTALK Bold, PACKTALK Black, PACKTALK Slim, PACKTALK Ducati, PACKTALK Louis, PACKTALK, SMARTPACK, SMART H, FREECOM 2, FREECOM 4, FREECOM 1+, FREECOM 2+, FREECOM 4+, G-line, Q-line, SRC-line and SHO-1.

How will PACKTALK CUSTOM connect with Sena units?

With the Gold or Platinum package, PACKTALK CUSTOM can communicate with the latest generations of Sena directly through standard Bluetooth intercom pairing. Pairing and communication work in a similar way to pairing two devices of the same brand, without requiring universal pairing on either side.

Phone calls, navigation instructions, music and FM functions can remain available depending on the supported features of the connected models. Music sharing is not supported between different Cardo generations or between different brands.

Watch the Sena Connectivity Tutorial

Will it pair with any other Bluetooth intercom?

With the Gold or Platinum package, PACKTALK CUSTOM supports universal connectivity and can pair with Bluetooth communication systems from Cardo and other leading brands.

With Midland, UClear and latest-generation Sena communicators, Bluetooth pairing is designed to work similarly to pairing with another Cardo unit.

To pair PACKTALK CUSTOM with a non-Cardo headset:

• Start intercom pairing on your PACKTALK CUSTOM. Refer to the pocket guide or user manual for the pairing procedure.
• On the other unit, start universal pairing if supported, or mobile phone pairing if universal pairing is not supported.
• Wait for the pairing process to complete.

How can I record intercom conversations?

With Cardo Connect App version 7.0 or higher, you can record your voice and intercom conversations, save them to your phone and share them. This feature is available for PACKTALK EDGE, including its derivatives, PACKTALK NEO and PACKTALK CUSTOM with the Platinum package.

You can record intercom conversations in DMC mode or through the Bluetooth intercom bridge with compatible Bluetooth units, including Cardo and non-Cardo systems.

Watch the Intercom Recording Tutorial

Product Specifications

Product: Cardo PACKTALK CUSTOM

Part Number: PTC00001

Compatibility: Universal

Operating Temperature: -20°C to 55°C / -4°F to 131°F

Waterproof Rating: IP67

FM Radio: 76-108 MHz

RDS: Radio Data System

FM Preset Stations: 6 preset station memories

Software Updates: Over-the-air updates

Device Settings: Cardo Connect App

Main Unit Dimensions: Height 46mm, Length 84mm, Depth 23mm

Main Unit Weight: 47g

Speaker Dimensions: Diameter 40mm, Depth 10mm

Bluetooth: Bluetooth 5.2

Connectivity: 1 channel for mobile phone, GPS and TFT

Pay-Per-Feature Connectivity: Second channel for mobile phone, GPS and TFT

Universal Connectivity: Available according to supported package

Intercom: 2nd Generation DMC Intercom

DMC Group Size: Up to 15 riders

Rider-to-Rider Range: Up to 1.6 km / 1 mile

DMC Group Range: Can extend up to 8 km / 5 miles between a minimum of 6 riders

Pay-Per-Feature Intercom: Auto-Reconnect, HD Live Bluetooth Intercom and Universal Bluetooth Intercom

Bluetooth Group Range: Can extend up to 5 km between 4 riders

User Interface: Multilingual status announcements

Pay-Per-Feature User Interface: Natural Voice Operation

HD Speakers: 40mm HD speakers

Speaker Depth: 10mm

Automatic Volume Control: Yes

Talk Time: Up to 13 hours

Charging Time: Up to 2 hours

Fast Charging: 2 hours of talk time after 20 minutes of charging

Standby Time: Up to 10 days

Warranty: 2 years

Certificates: CE, IC/FCC, SIG BT, TELEC, UKCA

What's in the Box?

• Cardo PACKTALK CUSTOM Kit x 1
• PACKTALK CUSTOM Unit x 1
• Clamp x 1
• Cradle x 1
• Glue Plate x 1
• Set of 40mm HD Speakers x 1
• Boom Microphone x 1
• Wired Microphone x 1
• Audio Connector x 1
• Alcohol Prep Pads
• Speaker Booster Pads x 2
• Rectangular Velcros x 2
• Round Velcros x 2
• Pocket Guide
• Installation Guide

Installation & User Guides

• PACKTALK CUSTOM Installation Guide
• PACKTALK CUSTOM Pocket Guide
• PACKTALK CUSTOM Full User Manual
• Sena Connectivity Tutorial
• Intercom Recording Tutorial

Mobile Application - Cardo Connect

• Download Cardo Connect on the App Store
• Download Cardo Connect on Google Play