Cardo Pactalk Custom – Helmet Bluetooth Intercom

Cardo Systems introduces the new PACKTALK CUSTOM – the world’s first customizable, upgradeable mesh communicator!

Product Code – PTC00001

PACKTALK CUSTOM offers a top-end yet affordable communicator that is fitted with all the essentials you know and love from Cardo. Powered by the 2nd generation of Cardo’s Dynamic Mesh Communication, with its lightning-fast pairing for a group of up to 15 riders at a range of up to 1.6 km. The CUSTOM is waterproof, offers fast charging and Over-The-Air software updates.

On top of it, PACKTALK CUSTOM uniquely offers you the freedom to choose between several different feature subscription packages. Tailor your PACKTALK CUSTOM as you like and pay only for the features you need. Changed your mind? You can switch between the different feature packages at any time. All of this with just a tap of a few buttons in the Cardo Connect App.

PACKTALK CUSTOM brings you a truly personalized unit that fits your own style and budget. PACKTALK CUSTOM – Ride your own way!

PACKTALK CUSTOM built-in-features include:

IP67 WATERPROOF – No matter what you throw at it, your waterproof PACKTALK CUSTOM will take the beating and keep you connected. Rain, shine, mud, dust or snow.

40mm HD SPEAKERS – Powerful 40mm high-definition speakers along with an advanced processor will transform your ride.

DYNAMIC MESH COMMUNICATION GEN 2 – 2nd generation DMC with unparalleled intercom sound quality, easy pairing, and robust performance. For up to 15 riders at a range of up to 1.6 km.
(a) Easy Grouping – Lightning fast, easy and simple. Effortless grouping like never before.
(b) Auto Healing – DMC intercom adapts to your ride, and not the other way around.
(c) Private Chat – For those moments you want to gossip with only one member of the group.
(d) Sound Quality – The best sounding intercom in the World. Motorcyclists chatter has never sounded so good.

AUTOMATIC VOLUME – Automatically adjusts your sound volume based on the outside ambient noise.

2 YEAR WARRANTY – 2 year warranty for your peace of mind.

MUSIC STREAMING – All the music you ever wanted streamed directly from your smartphone. Control, share and experience your favorite tune on the road.

FM RADIO – Built-in FM Radio with RDS for automatic selection of the strongest signal – whether you are in town, or in the middle of nowhere.

OVER-THE-AIR SOFTWARE / UPDATES – Keeping your unit up-to-date has never been so easy. Use your Cardo Connect App to download and install latest software directly to your PACKTALK CUSTOM.

PHONE & GPS – Make calls and control your GPS with a touch of a finger.

FAST CHARGING – Running out of Battery? Get 2 hours talk time battery after 20 minutes of charging.

USB TYPE C – Robust and universal USB type C for easy connections to any device.

CONTROL ROLLER – Extra convenience and control, all in one small roller.

PAY-PER-FEATURE – Customize your PACKTALK CUSTOM unit to your budget and style with the Cardo Connect App. Click here for the latest package plans available.
Choose your favourite feature set.
Pay only for the feature set you need.
Switch between packages whenever you like.

Highlights

Customizable, upgradeable mesh communicator
Pay-Per-Feature customization – Pay only for the features you need
IP67 Waterproof
Powerful 40mm high-definition speakers, with an advanced processor
Dynamic Mesh Communication Gen 2 – unparalleled intercom sound quality, easy pairing, and robust performance. For up to 15 riders at a range of up to 1.6 km

 

Frequently Asked Questions

What is the difference between PACKTALK CUSTOM and PACKTALK NEO?
Unlike the more expensive PACKTALK Neo, PACKTALK CUSTOM comes only with a basic subset of essential features and replaces NEO’s JBL speakers and sound system with a less expensive set of Cardo’s standard 40mm HD speakers. Unlike the NEO, PACKTALK Custom can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. When fully upgraded, the Packtalk Custom is similar in functionality to the NEO, minus the JBL sound system and speakers.

What is the difference between PACKTALK CUSTOM and FREECOM 4X?
“FREECOM 4X is a fully featured Bluetooth communicator, whereas PACKTALK CUSTOM is a Mesh communicator with a basic subset of essential features. PACKTALK Custom can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Unlike FREECOM 4X which offers Sound by JBL, PACKTALK CUSTOM comes with Cardo’s standard 40mm HD speakers.”

What is the difference between PACKTALK CUSTOM and PACKTALK EDGE?
Unlike the top-of-the-line EDGE, PACKTALK CUSTOM comes only with a basic subset of essential features, which can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Furthermore, Packtalk Custom replaces the EDGE’s magnetic Air Mount, high-end JBL sound system, and 3-year extended warranty, with a more standard clickable cradle, 40mm HD speakers, and a 2-year warranty. In addition, charging while riding is possible only on PACKTALK EDGE.

How can I update my unit?
No need for a cable, Wi-Fi dongles, or a laptop. The software update is done Over the Air, directly from your mobile phone. Just download the Cardo Connect app to your smartphone, go to Settings, select your unit, and then click on the latest available software update. Updating your Cardo unit with the latest software will ensure your communicator is free from bugs and contains all the latest features and functionality. We recommend updating your unit before using it for the first time and then keep on checking for new releases periodically.

Does the PACKTALK CUSTOM connect to other Cardo units (Packtalk, Freecom, Spirit)?
PACKTALK CUSTOM is fully compatible with all Cardo DMC units. If you subscribe to the Gold or the Platinum package, you can also connect to all Cardo Bluetooth units using either regular Bluetooth or Live Intercom (Freecom X).

Can PACKTALK CUSTOM pair with any other Bluetooth intercom system?
With the Gold or Platinum Package, your PACKTALK CUSTOM will support Bluetooth intercom connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.

What are the advantages of USB-C
A USB-C port is more robust, easy to plug, and fits with any standard USB-C cable. It also enables Fast Charging (2 hours of talk time after 20 minutes of charging).

What warranty does Cardo offer?
Cardo offers a 2-year warranty for PACKTALK CUSTOM, starting from the date of purchase. Our warranty covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

Can I use other PACKTALK accessories with PACKTALK CUSTOM?
PACKTALK CUSTOM is compatible with the PACKTALK NEO accessories: 2nd helmet kit Sound by JBL, 2nd helmet kit 40mm HD. They both have a unique clickable cradle that is not compatible with other Cardo products. Non-cradle accessories, such as microphones and speakers are all fully compatible with PACKTALK CUSTOM.

Can I subscribe at any moment?
You absolutely can. Use Cardo Connect App to purchase and manage your package at any moment.

Are all features available for usage from the moment of purchase?
Yes, they absolutely are. Once you chose a package and completed the payment process, you will receive a notification indicating that your unit has been updated with the features you chose and a tutorial on how to use your new features.

How do I pay for my subscription?
You can pay either via the App store or via Google Play Store. Packages automatically renewed at the end of the subscription period.

Will my package renew automatically?
Packages automatically renew at the end of the subscription period.

Do I need to register in the Cardo Connect App before subscribing to a Pay-Per-Feature package?
Yes. To complete the purchase of a new package you need to sign in/sign up for the Cardo Connect App

Can I cancel my package?
You can cancel your package at any time via your App Store or Google Play Store settings. You can also go to “My Package” in the Cardo Connect App Settings. In “Manage Package”, choose to cancel your package and you will be redirected to your store settings to complete the cancellation. You should cancel your subscription at least one day before its renewal date. You will not receive a refund for the remainder of your current subscription. The package features will remain available until the next payment date.

I see a LOCK icon on the Cardo Connect App screen, next to some features. What does it mean?
The LOCK icon indicates that your current active package does not support these specific features. To enjoy these features, you need to upgrade your package.

I lost my unit and got another one instead. How can I update my package on the new unit?
Please contact our Customer Support at https://www.cardosystems.com/support-form/ to help you deactivate the package on your lost unit, and update it on your new unit.

I have two units. Can I unlock a package for each unit, from the same account?
That is not possible. One package can be active only for one unit, the other unit can be upgraded via another phone account.

Can I connect my GPS, my TFT, or a 2nd phone to my PACKTALK CUSTOM?
Yes, but only one device at a time. If you want to connect two devices in parallel (for example TFT and a smartphone), you will first need to subscribe to either the Gold or Platinum packages, to unlock the 2nd device pairing feature.

Do I need to use the app after purchasing the Package?
Yes. To keep your package unlocked, you will be asked every once in a while to connect your unit to it, for synchronizing. You will receive an audio notification on your device when sync is required. In addition, we recommend using the app to manage your package and get all software updates.

How do I get my unit updated with a purchased package?
Once you chose a package and completed the payment process, you will receive a notification saying “Your Package is Unlocked”. Your unit has been updated with the features you chose.

Can I transfer a subscribed package from one device to another?
No, the package assigns to one device and cannot be transferred to another.

How do I get started?
To start using your PACKTALK CUSTOM, you first need to activate your unit with Cardo Connect App.

Can I pause my package during non-riding seasons?
You can’t pause but you can cancel your package at any time, and subscribe again at any time.

How can I modify my Package or the subscription plan?
You can modify your package at any time in the Settings of the Cardo Connect App. Choose “My package” and manage your subscription plan, change, or cancel Package. If you upgrade your unit, your new package will be active immediately and the remainder of your previous subscription will be refunded. If you downgrade, the current package will be active until the end of the subscription period, and the new package will start just after.

How can I see my active package?
To see your active package, go to Settings and choose “My Package”.

Are all features available for usage from the moment of purchase?
Yes, they absolutely are. Once you chose a package and completed the payment process, you will receive a notification indicating that your unit has been updated with the features you chose and a tutorial on how to use your new features.

Can I subscribe at any moment?
You absolutely can. Use Cardo Connect App to purchase and manage your package at any moment.

Can I have a trial period?
Yes, the Platinum package is open for a free one month of use according to the terms appearing in the Cardo Connect App. Simply select “free trial” in the subscription screen. You can cancel it at any moment during this period. After the free trial period has ended, you will be charged automatically by month, or opt to cancel or choose a different package at any time.

How can I purchase a package?
To upgrade your PACKTALK CUSTOM with a package of features, go to “Unlock All features” ” in the Settings menu, choose your favorite package, select the subscription period, and proceed to payment via the App store or Google Play Store. Your unit is immediately upgraded, you can start riding!

What are the Subscription periods?
We offer two Subscription periods: Monthly and Yearly.

Can I share music with any other Cardo unit?
You can share music with any Cardo unit from the same generation: PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit. Your unit will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).

How will it connect with Sena units?
With the Gold or Platinum Package, your device can seamlessly communicate with the latest generations of Sena, directly via the standard Bluetooth intercom. (1) Pairing and communicating is the same as between two devices of the same brand. No need for universal pairing on either side. Follow the manuals’ instructions and start standard intercom pairing on both devices. Wait for the devices to pair. The intercom connection starts automatically after the pairing. (2) You will keep the ability to receive phone calls, navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models). (3) Just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands. *** Click here to watch the tutorial.

Will it pair with any other Bluetooth intercom?
With the Gold or Platinum Package, yes, Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.
With Midland, Uclear and Sena latest generations communicators, the Bluetooth pairing will be identical as pairing to another Cardo unit.

In order to pair your unit with a non-Cardo headset please do the following:

1. Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
2. On the other unit start universal pairing(if supported) or mobile phone pairing(if universal pairing is not supported)
3. Wait For the pairing to complete

How can I record intercom conversations?
With Cardo Connect App (version 7.0 or higher), you can easily record your voice and Intercom conversation, save it to their Phone, and share it with just about anyone. This feature is available for PACKTALK EDGE (including all derivatives), PACKTALK NEO and PACKTALK CUSTOM (with Platinum Package). You can record any intercom conversation in DMC mode or using Bluetooth intercom bridge with any Bluetooth unit (Cardo or non-Cardo), it will be recorded as well. Watch the tutorial for more information.

Product Specifications

Compatibility: Universal

Operating Temperature: -20˚C to 55˚C / -4˚ F to 131 ˚ F

IP67 Waterproof

FM Radio:
Operating frequencies 76-108 MHz
RDS – Radio Data systems
6 preset station memory

Software Updates:
Over-the -air updates

Device settings:
Cardo Connect App

Dimensions:
Main unit: Height: 46mm, Length: 84mm, Depth: 23mm, Weight: 47g
Speakers: Diameter: 40mm, Depth: 10mm

Connectivity:
Bluetooth 5.2
1 channel for mobile phone, GPS and TFT
Pay-Per-Feature:
2nd channel for mobile phone, GPS, TFT
Universal connectivity

Intercom:
2nd gen DMC intercom
Group size : up to 15 riders
Rider to Rider Range: up to 1.6km / 1mi
DMC group range can extend up to 8km/5.0m between a minimum of 6 riders

Pay-Per-Feature:
Auto-reconnect, HD Live Bluetooth Intercom
Universal Bluetooth intercom
Bluetooth group range can extend up to 5km between 4 riders

User interface:
Pay-Per-Feature: Natural Voice Operation
Multilingual status announcements

HD Speakers:
Diameter: 40mm HD speakers
Depth: 10mm
Automatic Volume Control

Battery:
Talk time: 13 hours
Charging Time: up to 2 hours
Fast charging: 2 hours talk time after 20 min charge
Standby Time: 10 days

Certificates:
CE IC/FCC SIG BT TELEC UKCA

What’s in the box?

Cardo PACKTALK CUSTOM x 1 Kit
The Kit includes the following:
PACKTALK CUSTOM Unit X 1
Clamp x 1
Cradle X 1
Glue Plate X 1
Set of 40mm HD Speakers x 1
Boom Microphone x 1
Wired Microphone x 1
Audio Connector x 1
Alcohol Prep Pads
Speaker Booster Pads x 2
Rectangular Velcros x 2
Round Velcros x 2
Pocket Guide
Installation Guide

Installation Guide

Pocket Guide

Full User Manual

Mobile Application – Cardo Connect

Download on the App Store

Download on Google Play

Brand

Shipping is usually done in 24-48 Hours after receiving order. If need express shipping contact our team at 9300720789 / 7879720789. If you are making backorder or product is in pre-order state then it will be shipped when we get new stocks.

Once order is shipped and not received when delivery attempt is made, it will come back to us. In such case of RTO (Return to Origin), shipping cost of return and reshipping is to be born by Customer.
Some Products are made on order, so may take time of 7-10 days.