Return & Exchange Policy
We accept exchange requests only under the following conditions:
- Size issues
- Defective product
Important: You must raise an exchange request within 24 hours of product delivery.
Size Exchange Conditions
All size change requests are subject to approval by our team.
If the requested size is not in stock, you may:
- Wait until it is restocked
- Choose an alternative product
- Opt for a store credit or gift coupon
Requests may be rejected if:
- The size is unavailable
- The selected size is deemed inappropriate (please refer to the product’s size chart before ordering)
Exchange Eligibility Criteria
To be eligible for an exchange:
- The item must be unused, with all original tags and labels intact
- The item must be in its original packaging, in the condition it was received
- A receipt or proof of purchase is required
Without proof of purchase, we cannot process the exchange.
Important Guidelines
Do NOT return the product directly to the manufacturer. If your exchange is approved, you’ll be given our store address (available on our Contact Us page).
Shipping Costs:
- Both-way shipping charges (return and re-delivery) are to be borne by the customer
- The customer must arrange return shipping themselves
We are not liable for delays caused by courier/shipping partners. If delivery is refused by the customer:
- RTO (Return to Origin) charges and reshipping charges must be paid
- Re-delivery will only be initiated after the product reaches our warehouse
Exchange/Return Will NOT Be Accepted If:
The item is damaged, used, or missing parts, not due to our error
The request is made more than 2 days after delivery
The product falls under non-exchangeable categories, such as:
- Rainwear
- Base layers
- Made-to-order items
The item was purchased under a discount, offer, or sale